What does cross-selling mean?
Cross-selling means offering existing customers complementary or related services to their original purchase. The aim is to increase customer benefit and offer added value.
Cross-selling within Rhenus Office Systems
We also rely on cross-selling management within Rhenus Office Systems. Our business encompasses a wide range of specialized services related to document and information management – from digitization and archiving to secure destruction. These services are available individually but can also be combined flexibly and sensibly. This offers our customers high cross-selling potential.
The idea behind it is simple: offer customers the best service portfolio for them! The rule is: our recommendations serve as guidance, but the decision always lies with the customer. They decide for themselves which services they would like to add.
This results in a coordinated service package from a single source, without unnecessary interfaces or additional service providers. At the same time, our customers always retain control over the scope of the collaboration.
For our customers, this means less coordination, less effort, and significantly greater process reliability. They do not have to hire multiple service providers or sign contracts with different partners. Instead, they benefit from services that are implemented not individually, but in combination.
We see ourselves as a holistic solution provider and use our broad portfolio to offer our customers exactly the combination that brings them the greatest possible benefit and ensures high cross-selling potential.