What does outsourcing mean?
Outsourcing generally describes the process of transferring individual business processes from one company to another. The aim is usually to save costs. The areas of activity that are outsourced are those that are not part of the company's core business, are time-consuming, and therefore distract from day-to-day business. Areas such as data processing or accounting are therefore often outsourced.
What is business process outsourcing?
BPO is a special form of outsourcing. What makes it unique is that entire business processes of a company are outsourced. But what exactly does that mean?
With BPO, not only are parts of the business (e.g., a department) outsourced, but entire business processes are transferred. This is also the biggest difference to “normal outsourcing.” Service providers offering BPO enable other companies to focus on their core business again by providing them with suitable complete solutions. In addition to performing administrative tasks, BPO services can also include the analysis and optimization of business processes.
BPO process plan – how to optimize your business
In order to implement business optimization in the best possible way, the first step for companies is to analyze existing processes and key figures. The aim here is to find out which processes are running well internally and which are consuming too many resources. The next step is to decide whether to opt for outsourcing or business process outsourcing. Once this decision has been made, a service provider can be commissioned.
Finding the right service provider
More and more companies are choosing to outsource entire business areas. This trend is being recognized, and as a result, there are more service providers specializing in BPO whose core business includes precisely these processes. However, the services offered can vary greatly. It is therefore important for companies to determine what is crucial for them. But how do companies find the right service provider?
Technology, expertise, and results
Outsourcing entire business processes also requires a lot of resources from service providers. After all, they want to deliver the best results to their customers. In addition to providing the latest technology and technical expertise, service providers also need to deliver perfect results. This requires the use of trained specialists with experience in outsourcing and specific industry experience. Service providers offer specialists and services for various industries, such as telecommunications, insurance, or energy supply, and can thus provide companies with the best possible support. In order to offer companies as much relief as possible, service providers should also be broadly positioned, offer a single point of contact for everything, and be represented across the board.
Goals of BPO
As mentioned at the beginning, the focus of a BPO process is often on cost savings. However, successful BPO can also achieve other goals, such as increasing effectiveness and efficiency. By outsourcing processes that cost time and money, employees can be redeployed to their actual tasks, as additional obligations outside their original field of work are eliminated. This also ensures long-term competitiveness. When companies opt for BPO, they also gain access to the expertise and latest technologies used by service providers without having to use their own resources.
Everything from a single source – with Rhenus Office Systems
Rhenus Office Systems is a service provider in the field of document and information management as well as customer service management. Whether physical, hybrid, or digital, the range of services is extensive and covers the entire document and information cycle. The services can be booked individually or in packages. In addition, companies are assigned a contact person who accompanies them throughout the entire project. Rhenus takes care of time-consuming activities that distract from day-to-day business, throughout Europe. This increases efficiency within the company and enables the best results to be achieved. Start with BPO now – with Rhenus Office Systems.